Sun Valley Nursery

Emilee Jones 6 months ago

Buyer beware. I would strongly caution anyone considering shopping at Sun Valley Nursery in Scottsdale. I recently bought a house around the corner and stopped in to purchase plants for the yard, spending about $600. When I got home, I realized I had purchased more than I needed. Within an hour of the purchase, I returned to the store to return just two plants. The cashier was friendly and helpful and attempted to process the refund, but the manager refused and said they would only offer store credit. While I understand businesses have policies, I explained that I felt this was poor customer service given the circumstances — returning two items within an hour after spending hundreds of dollars. The manager became argumentative and started raising her voice, insisting their policy was “good policy” and repeatedly telling me to have a nice day, essentially pushing me out of the store. It was a surprisingly hostile interaction after I had just spent a significant amount of money there. They argued that they weren’t “keeping my money,” but effectively they are — they kept both the product and the cash, while giving me store credit for a place I now have no desire to return to after

Carol Socol 8 months ago

We were all set to commit with the Sun valley until we questioned some last minute increases in expected charges and all of a sudden a Delivery charge appeared, which was not quoted. We decided to supply our own gravel so they increased the charges. We questioned or wanted the woman to reconfirm what the designer told my husband… and a disagreement ensued ending with they don’t want our business. She was quite rude and disrespectful. Claiming my husband called the designer a liar. ( which was not the case) In my 35 years owning my own business I would never speak to someone the way she spoke to us. They did our sprinkler system which has not been without its issues. There are too many other fishes in the sea, in Scottsdale I would not even think about dealing with these folks.

James Sanson a year ago

For years now, I have been getting all of my desert plants from Sun Valley, and honestly, you cannot beat the mixture of pricing and quality. I am very excited to do business there. I am getting ready to head there and see if I'm lucky enough to find a Mango tree.

Laura B a year ago

I bought 12 plants from here. Four were bougenvilla vines. I really wanted white and found 3 nice ones. I was a little concerned about the leaves on the 4th because somr were yellow and had been eaten by bugs. The lady told me not to worry that the leaves would come back and be fine. Its been a few weeks and 3 are looking great but that one looks worse. I called them and sent pictures. They accused me of not watering it, I check it with a moisture meter like the others and told them this. It has plenty of water. Then I was told cold weather would cause it. It has been in the 90's. I want to exchange it for a healthy plant, but was told that I am stuck with it because they didnt plant it. They do not stand by their products or seem to care about their customers. Buyer beware.

John Jenks 3 years ago

OK, was optimistic about working with Sun Valley Nursery until I ordered a couple of Lantanas. Two were planted (by them) one was delivered looking poor. Contacted them after five days, told to water more (as if I wasn’t, based on lantana to left)